I am using the Facebook Lead Ad Zap with Infusionsoft. I have hundreds of ad sets that are generating leads and It would be extremely valuable to know the ad set name for each lead. However it doesn’t seem that Facebook is sending this data to Zapier. Can anyone please help?
Best answer
Facebook Lead Ads ad set data not available
- Beginner
Best answer by christina.d
Hey friends! 👋🏽 I wanted to swing by with an update regarding this. Our team dug into it and determined this isn’t necessarily bug but rather a matter of missing permissions as was noted further up in the thread:
...the problem was that the user hadn´t access to the business manager in which are the campaigns.
We’ve gone ahead and updated documentation on our end to reflect this!
Thanks for your patience on this!
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+14- Zapier Orchestrator & Solution Partner
Hi
If FB Leads Ads is sending the Ad Set ID, then you could keep a lookup table in GSheets or Airtable to reference.
- Beginner
The problem is that the adset field from FB is blank. I don’t know why that data isn’t transferring from FB.
+14- Zapier Orchestrator & Solution Partner
Might be worth reviewing the available help articles to see if there’s anything that needs to be adjusted in FB Lead Ads for settings/permissions to get access to these data points: https://zapier.com/apps/facebook-lead-ads/help
- Beginner
I’ve reviewed. I have not reset all the connections yet, which is what I was planning to do next. I have a help ticket to Zapier and am waiting to hear back from them before I reset everything.
+9- Zapier Staff
Hi all! I wanted to post here in case anyone was following along. It looks like
- Beginner
Hi
+11- Community Manager
Hey
I’m really sorry that you’re also running into the same issue with Facebook Lead Ads here. I’ve added you to the list of users affected by this. I don’t have a workaround to suggest here but we’ll be sure to email you as soon as it’s been resolved. :)
- Beginner
+11- Community Manager
That’s excellent news,
I’m so glad you were able to get it working by sorting out the Business Manager access for the connected user. Thanks so much for sharing your solution here!
+9- Zapier Staff
- Answer
Hey friends! 👋🏽 I wanted to swing by with an update regarding this. Our team dug into it and determined this isn’t necessarily bug but rather a matter of missing permissions as was noted further up in the thread:
...the problem was that the user hadn´t access to the business manager in which are the campaigns.
We’ve gone ahead and updated documentation on our end to reflect this!
Thanks for your patience on this!
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