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Best answer

Facebook Lead Ad to ActiveCampaign: error "Contact id or email is required"

  • June 19, 2021
  • 3 replies
  • 367 views
T

I just installed a few automations with Zapier from Facebook Leads to ActiveCampaign but I keep getting this error: 

 

My setup looks like this: 

 

What on earth do I do wrong? Please tell me

Best answer by Troy Tessalone

Hi @The Fully Bookers 

To troubleshoot, check your Zap Runs history details for the DATA IN/OUT for each step in the Zap: https://zapier.com/app/history/

Make sure the email address is being provided by FB Lead Ads and mapped to the AC step.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    3 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • Answer
    • June 19, 2021

    Hi @The Fully Bookers 

    To troubleshoot, check your Zap Runs history details for the DATA IN/OUT for each step in the Zap: https://zapier.com/app/history/

    Make sure the email address is being provided by FB Lead Ads and mapped to the AC step.

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    T

    Hi @The Fully Bookers 

    To troubleshoot, check your Zap Runs history details for the DATA IN/OUT for each step in the Zap: https://zapier.com/app/history/

    Make sure the email address is being provided by FB Lead Ads and mapped to the AC step.

    Hey Troy, I noticed that Facebook data out is correct but the the email in ActiveCampaign is empty… What on earth should I do? 

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • July 8, 2021

    Hi @The Fully Bookers!

     

    If I’ve understood you correctly, you can see that the email field in the data out from Facebook Lead Ads has something in it, but there’s nothing in the email filed for the Data In of the Active Campaign step, is that right? If that’s the case, double check that the name of the field with the email in it is the same as the one that you have mapped in the Active Campaign step of the Zap. I can see that the field in the Zap is ‘Raw email’, is that the exact same field that has the email address in when you look at the data in the Zap history?

     

    If it is and it’s still not being passed to the Active Campaign step, or if it isn’t and you’re not sure why then the best thing to do is get in touch with the Support Team as they will be able to take a closer look at your Zap with you to understand what might be happening. You can do that using the Get Help form

     

    I hope that helps!

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