Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I have a question regarding a zap between ClickUp and Zapier.

I am building a workflow using ClickUp forms to collect Chocolate Orders from employees in our company in time for the Christmas season. They can fill out the form by indicating the various quanities of each chocolate they’d like to order. The tricky part is mapping out information from the label question type which asks if the chocolate is being charged to their group or to them personally.

For the label question type, there are 4 options, this is created with a custom field called labels. Additionally, there are 2 pieces of conditional logic in this labels question type in ClickUp.

Unfortunately this information doesn't sync very well with Zapier. It just shows the 4 different options but it doesn't show which option was selected by the employee.

In clickup itself I can see which option the client selected as you can see on the image below:

 

Any help would be greatly appreciated, thanks!!

Hi ​@mochi1237 

For us to have more info, post these screenshots:

  • how your Zap steps are outlined
  • the DATA OUT from the ClickUp Zap step

 

All fields contain the information the user inputted, except for which label they chose under the column “Payment Type”. This matches to the ClickUp labels field named, “Choose Order Type”.

​@mochi1237 

You did not post screenshots showing the DATA OUT from Zap step 1 for us to have true context.

From your screenshot it looks like you need to map a different variable from ClickUp.

The current mapped variable appears to have a value for all of the custom field options as indicated by the “config” part of the variable name.

 

Did you mean the records pulled after the trigger step? Or something different? I initially thought you mean the DATA OUT onto the spreadsheet.

 

Yes I have tried all the mapping all the variables for the “Choose Order Type” variable, but none of them see to output the label chose by the user.

​@mochi1237 

We would need to see screenshots of the DATA OUT from Zap step 1 related to all instances of the custom field “Choose Order Type”.

The one you currently have mapped appears to be metadata about the custom field option labels and not actually the selected custom field value.

 

​@mochi1237 

Screenshots do not have enough context to indicate which step those are related to.

You should post screenshots from Zap Step 1 from the DATA OUT tab since that is the data returned from ClickUp.

I am confused, aren’t these screeshots from the Zap Step 1 Data Out? It says Data Out at the top.

​@mochi1237 

Screenshots show DATA OUT, but do not show the Zap step those are related to.

Ok I’ll attach the Zap Step here: 

 

​@mochi1237 

The newest screenshots show Zap step 1 tabs:

  • Setup
  • Configure

The newest screenshots do NOT show data from these:

  • Zap Step 1
    • Test
      • DATA OUT
  • Zap Step 2
    • Test
      • DATA OUT

Hey ​@mochi1237, just checking in 👋 Were you able to get this sorted?

If so, would you be open to sharing some details on what the solution was? This could be really useful to others that are experiencing similar issues 🙏

And if you’re still stuck, it looks like the field that was selected might only show the different label names instead of the selected value as the word label is referenced in field name:

7c51a3c88d2d8a3c24939b760f19aca1.png
Do you see any other fields there with a similar name but that say Value instead of Label at the end?

Looking forward to hearing from you!

Terms & ConditionsAccessibility statement