Error from Slack: channel_not_found

  • 5 February 2021
  • 2 replies

Userlevel 1

I’m working on a multi-step Zap that will trigger when a new urgent case is created in salesforce and will create a new slack channel and send a message to the slack channel.

Step 1:  Trigger on new salesforce case. -- This works

Step 2: Filter Action continue only if case.priority = “Urgent”. -- this works

Step 3: Create Channel in Slack with  channel name = triage-case-<casenumber> (triage-case-00021983” -- this works and I verified the new channel was created.

Step 4: Send Channel Message in Slack

       -- Channel property set to custom using attribute: <Channel Name Normalized:triage-case-00021983)

This results in an error: The channel message could not be sent to Slack.  Error from Slack: channel_not_found


Any ideas on what I’m doing wrong or how to get this to work?

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2 replies

Userlevel 7
Badge +14

Hi @KevinatEphesoft 

Make sure to map the Slack Channel ID (not the Channel Name) from Step 3 to Step 4 using the ‘Custom’ mapping option.

Userlevel 4
Badge +6

Hey @KevinatEphesoft!

Just checking in. Was this issue resolved?