Question

Error connecting Zapier and Gravity Forms

  • 16 November 2021
  • 3 replies
  • 136 views

Hey there,

 

i get this issue, if i try connecting Zapier and Gravity Forms like instructions says on: https://zapier.com/help/doc/how-get-started-with-gravity-forms

 

This Error occurs:

We hit an error adding your new account

authentication failed: Your current version of the Gravity Forms Zapier Add-on is not compatible. Please update your add-on to use the Zapier integration.

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

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3 replies

Userlevel 7
Badge +14

Hi @fcelentano 

Make sure your WordPress plugin add-on is updated.

Try authenticating the Zap app in a new/different private window.

Or a workaround is to use the Webhook plugin add-on: https://www.gravityforms.com/add-ons/webhooks/

Hey my plugin is updated. I have the pro license of Gravity Forms and all is up to date. Authenticating with new private window didnt work.

 

Pls help me out :(

Userlevel 7
Badge +14

@fcelentano 

Might be best to open a ticket with Zapier Support:

https://zapier.com/app/get-help