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Best answer

Error authenticating Magento 1.9 - Forbidden

  • 8 June 2021
  • 6 replies
  • 218 views
T

Hi,

 

I'm trying to connect my magento 1.9 staging shop with zapier to get a connection with ActiveCampaign.

I already connect ActiveCampaign the right way, but I can't connect my Magento 1.9 staging with zapier.

I get the folowing error:

 

We hit an error adding your new account

authentication failed: The app returned "Forbidden".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

what is it that I do wrong? Can it be that it doesn’t connect because we have an Ip-bock on our staging? Or can it be something else?

 

icon

Best answer by Danvers 14 July 2021, 12:54

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @TSM 

Try authenticating the app in Zapier using a private browser.

Also make sure to reference the available help articles: https://zapier.com/apps/magento/help

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
T

Hi @Troy Tessalone 

 

I tried it, but it doesn't work. When I selects the Magento store, I see that it is expired.

 

I think that I do something wrong, but don't know what.

Troy Tessalone
Userlevel 7
Badge +14

@TSM 

Probably best to open a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Paolo
Userlevel 3
Badge +5

Hi @TSM, I just wanted to check in with you to see if you’d managed to get things working, or whether you could still use some help here. Please let us know :)

T

@Paolo I still need to look at this. When I have any questions, I will reply here.

Danvers
Userlevel 7
Badge +12

Hi @TSM

Thanks for coming back to us to let us know where you’re at with this issue. From your original posts, I’d suggest getting in touch with the Support Team so that they can take a closer look at your Zap with you. You can do that using the Get Help form.

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