Thanks for reaching out! My name’s Scott and I’m a Technical Support Specialist here at Zapier. I hope you're having a great day so far—happy to lend a hand here.
When it comes to access issues like this, it can be a very different process depending on the plan type you are on.
To get the best help for this, I would recommend reaching out to our support team directly here at https://zapier.com/app/get-help.
From there, we have internal processes where we can verify your account, and work to clarify the best processes to get this all cleared up.