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Email follow-up workflow for unresponsive clients

  • July 31, 2025
  • 6 replies
  • 36 views

I want to send a code email to client with a follow-up email if the client didn't open or reply my email after 24 hours or no follow up email if I got a reply from him. Which workflow works best. Thank you 

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6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • July 31, 2025

Hi ​@Onuoha 

Which email app are you trying to use? (name)


  • Author
  • Beginner
  • August 1, 2025

Gmail 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 1, 2025

Hi ​@Onuoha 

If you want to track opens/clicks, then you would need to use an email app that tracks opens/clicks.

 

Otherwise, you can log sent emails in a lookup table, and then check against that for replies.

Try Zapier Tables: https://zapier.com/apps/zapier-tables/integrations#triggers-and-actions

 

Zap action: Formatter > Date & Time > Compare

Can be used to compare 2 dates.

Help: https://zapier.com/apps/formatter/integrations#help

 

Zap Filter: https://zapier.com/apps/filter/integrations#help


SamB
Community Manager
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  • Community Manager
  • September 2, 2025

Hey ​@Onuoha 👋

How did you get on with Troy’s suggestions here? Were you able to get the desired workflow set up?

Keep us in the loop on how it went, want to make sure everything is up and running! 🙂


  • Author
  • Beginner
  • September 2, 2025

Hey ​@Onuoha 👋

How did you get on with Troy’s suggestions here? Were you able to get the desired workflow set up?

Keep us in the loop on how it went, want to make sure everything is up and running! 🙂

I used mailsute for the tracking.


SamB
Community Manager
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  • Community Manager
  • September 3, 2025

Thanks for letting us know, ​@Onuoha. 🤗 I’m so glad you were able to figure out an alternative solution using Mailsute.

Seems like you’re all set for the moment but do reach back out in the Community if you need help with anything else. In the meantime, happy Zapping! 😁⚡