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Question

Donorbox error: Authentication failed, and the app returned, "Authentication failed. Check your credentials."

  • August 14, 2023
  • 9 replies
  • 112 views
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9 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

Hi @Bookkeeper at the Gathering 

Good question.

Which Zap app are you trying to connect to Zapier?

Try using a new/different private browser.


Bookkeeper at the Gathering

Donorbox to Quickbooks

 

https://zapier.com/editor/204061270/draft/204061270/setup

 

I’ve tried different browser

 

Thx for any help


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

@Bookkeeper at the Gathering 

We won’t be able to view the Zap via this link.

https://zapier.com/editor/204061270/draft/204061270/setup

 

Please provide screenshots with full context about which app you are trying to connect.

Can you post screenshots with the screen before the error for Donorbox?


Bookkeeper at the Gathering

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

Bookkeeper at the Gathering

been there, done that

 

all the help is like reading Greek to a Southern US gal

 

Idk 🤷


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • August 14, 2023

@Bookkeeper at the Gathering

 


Bookkeeper at the Gathering

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 15, 2023

@Bookkeeper at the Gathering 

Have you tried reaching out to Donorbox Support for help since they likely own/manage their Zap app?