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Hello,

Given the rollout of iOS 14.5 this week, we’re keen to get the Salesforce → Zapier → Facebook Conversions API working.

However, we’re stuck.

We’ve got the data flowing from Salesforce to Zapier no problem. And it *appears* like we’ve got the data flowing from Zapier to FB Conversion API (we get a success response from FB).

However, in the FB Event Manager, we see this:

 

Which would imply that the events are not getting passed through to FB because there would more than our 1 test event showing up.

If you’ve got this working, can you raise your hand so I can ask you a few questions about your set-up?

Thank you!

Phillip.

Hi.. I’m guessing this has not been resolved as we have been trying to sort this for weeks without realizing there was an issue.

Could you please provide an update (if we have one) and add me to list to get notified when we do.

Thx

Hey @MikeS! Still no updates to share at this point, unfortunately. I’ve added you to the list of affected users so we’ll notify you by email as soon as it’s been resolved. 

Hi so does anyone actually have this working? 

Hi there, @jgott!

Thanks for reaching out. While we don’t have any updates at the moment, I’ve added you to the list of impacted users. We’ll be sure to send an email and update the thread as soon as we know more!

Hey folks,

Just following up here to share that the bug report has been closed as Meta will be deprecating their Offline Conversions API in May 2025. It’s advised that the Send Purchase Event or Send Other Event actions on the Facebook Conversions or Facebook Conversions (for Business admins) are used instead. 

You can find out more about this here: Changes impacting Facebook Offline Conversions users. 

That said, if you run into any issues with those alternative Facebook Conversions actions you can let the Community know here or reach out to our Support team directly and we’ll be happy to assist. 

In the meantime, happy Zapping! ⚡️

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