Given the rollout of iOS 14.5 this week, we’re keen to get the Salesforce → Zapier → Facebook Conversions API working.
However, we’re stuck.
We’ve got the data flowing from Salesforce to Zapier no problem. And it *appears* like we’ve got the data flowing from Zapier to FB Conversion API (we get a success response from FB).
However, in the FB Event Manager, we see this:
Which would imply that the events are not getting passed through to FB because there would more than our 1 test event showing up.
If you’ve got this working, can you raise your hand so I can ask you a few questions about your set-up?
Thank you!
Phillip.
Best answer by SamB
Hey folks,
Just following up here to share that the bug report has been closed as Meta will be deprecating their Offline Conversions API in May 2025. It’s advised that the Send Purchase Event or Send Other Event actions on the Facebook Conversions or Facebook Conversions (for Business admins) are used instead.
Could you please add me to the list of affected users that would be greatly appreciated.
If you could add ----------------------------- too that would be sensational.
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Also experiencing the same issue. I’ve never had it properly working, and have just tried to set it up again and running into the same issue. Everything looks fine, but the test code from Facebook never triggers any events on Facebooks side even though everything looks fine on Zapier.
Thanks so much for reaching out, @sjcwhetton. I’ve gone ahead and added you to the list of affected users. We’ll be sure to keep you in the loop once this is resolved.
Thanks for letting us know, @ricardovice. I’ve added you to the list of affected users as well. We’ll email you as soon as we have an update to share on this!
Does it have to do with the timestamp? I have read on Youtube, the timestamp can be European hence the test is n the future (Facebook API) will think it is in the future.
Thanks for reaching out, @Vincent202. While we don’t have any updates to share at this time, I did add you to to the list of impacted users. We’ll keep you and this thread updated as soon as we know more.
I took a look and can confirm this bug is still outstanding. While I'm not able to provide an ETA on when this will be fixed, we’ll be sure to keep you in the loop via email as soon as we have an update.
Thank you for your patience and feedback while we work through the fixes - it's truly appreciated.
Please add me to that list as well. I have gotten further than most it seems, as I am triggering events however there does not seem to be a way to create/pass unique event ID’s that would trigger even deduplication which is required when using both Browser and Server side event tracking.
Happy to share what we did to at least get the event firing. (we are using unbounce for our landing pages)
I’ve added you to the list of affected users too. I don’t know when it will be sorted (hopefully soon!) but we’ll definitely email you as soon as it’s resolved.
