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Question

Customizing WhatsApp messages in PHC GO integration

  • February 26, 2025
  • 5 replies
  • 39 views
B
Forum|alt.badge.img

Hello, I use PHC GO software and I'm trying the Whatsapp integration with PHC GO. 

The question is: the message sent by WhatsApp can be customized or I have to use the standard ones available?

And if I can customized the message where and how can I do it?

Thanks you

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    5 replies

    JammerS
    Forum|alt.badge.img+6
    • JammerSZapier Staff
    • Zapier Staff
    • February 27, 2025

    Hi ​@barbatana,

     

    Welcome to the Community.

     

    PHC GO’s WhatsApp integration may use predefined message templates, but customization depends on its settings. Check if PHC GO allows custom templates or dynamic fields. If it connects to Zapier, you might use WhatsApp Business API via Twilio to customize messages. Note that WhatsApp Business API may require pre-approved templates for outbound messages. Review PHC GO’s documentation or consider integrating with a WhatsApp provider for more control.

     

    I hope this helps. Feel free to ask if you need further assistance.

    C
    • carlosz
    • New
    • March 7, 2025

    You can create a template for each variation of the messages you want to send, or alternatively, using the free versions of WhatsApp using a QR code connection and have full flexibility in the content of your message.

     

    For example, using 2Chat:

    https://zapier.com/apps/2chat/integrations

     

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • April 2, 2025

    Hey there, ​@barbatana 👋

    Did Jammer’s or carlosz’s replies help to get you pointed in the right direction here? 

    Want to make sure you’re all set so let us know if you need any further help at all! 🙂

    B
    Forum|alt.badge.img
    • barbatanaBeginner
    • Author
    • Beginner
    • April 2, 2025

    Hey there!

    yes both answers were extremely helpful.

     

    Thank you very much

      JammerS
      Forum|alt.badge.img+6
      • JammerSZapier Staff
      • Zapier Staff
      • April 3, 2025

      Wow! Thank you for confirming that our resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

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