Question

Create Ticket action in Odoo from Freshdesk trigger

  • 17 June 2021
  • 5 replies
  • 63 views

Userlevel 1

Hi!

 

I am looking to integrate Freshdesk with our ERP system Odoo. Basically what I am hoping is that when a customer creates a ticket in Freshdesk, that it triggers an action in Odoo and creates a ticket there as well.

Would appreciate any feedback!

 

Thanks,

D


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5 replies

Userlevel 7
Badge +10

@Med_Denis 

Looking at Odoo’s integration (https://zapier.com/apps/odoo/integrations) it seems Zapier can only create a “New Lead”. I’m not sure if that’s the same thing?

Userlevel 1

Yea that’s what I’m worried about. I’ll see if there is more to it and if there can be an additional ticket creation.

Long story short, I want to take away the task of creating an additional ticket in Odoo. Fingers crossed.

Userlevel 7
Badge +10

@Med_Denis 

Odoo build and manage their own Zapier integration, so it’s best to reach out to them with questions like this and requests to add more functionality.

Userlevel 1

Thank you good, sir. I’ve sent Odoo an email.

Userlevel 7
Badge +14

Hi @Med_Denis 

Odoo has APIs available: https://www.odoo.com/documentation/14.0/developer/webservices/odoo.html

App APIs can be used in Zap steps with the Webhooks action: https://zapier.com/apps/webhook/integrations#triggers-and-actions