Hi!
I am looking to integrate Freshdesk with our ERP system Odoo. Basically what I am hoping is that when a customer creates a ticket in Freshdesk, that it triggers an action in Odoo and creates a ticket there as well.
Would appreciate any feedback!
Thanks,
D
+11Looking at Odoo’s integration (https://zapier.com/apps/odoo/integrations) it seems Zapier can only create a “New Lead”. I’m not sure if that’s the same thing?
Yea that’s what I’m worried about. I’ll see if there is more to it and if there can be an additional ticket creation.
Long story short, I want to take away the task of creating an additional ticket in Odoo. Fingers crossed.
+11Odoo build and manage their own Zapier integration, so it’s best to reach out to them with questions like this and requests to add more functionality.
+14Hi
Odoo has APIs available: https://www.odoo.com/documentation/14.0/developer/webservices/odoo.html
App APIs can be used in Zap steps with the Webhooks action: https://zapier.com/apps/webhook/integrations#triggers-and-actions
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
