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Hi,

 

We are wanting to be able to search for tickets within Connectwise Manage using the Find Ticket Action based on ticket notes. Is this supported?

 

We are specifically wanting to use Guru search functionality to search Ticket Notes.

 

Thanks

Hi ​@Racer22,

 

Welcome to the Community.

 

Generally, the "Find Ticket" action in Connectwise Manage searches for tickets using identifiers like ticket number or contact ID. Searching ticket notes depends on Connectwise Manage's features and its integration with Zapier. Similarly, using Guru's search functionality for ticket notes would require an integration between Guru and Connectwise Manage. For precise details, it is recommended that you contact the support teams of both platforms.

 

I hope this helps. Let me know if you have any other questions.

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