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Best answer

Clickatell SMS message special characters aren’t correctly encoded.

  • May 21, 2022
  • 5 replies
  • 166 views
A

I am trying to send text messages using a connection to clickatell. However, special characters (mainly ü, ä, ö and ß) aren’t properly encoded (e.g. ß turns into üß).

Is there anyone running a similar setup who can tell me how to properly encode the messages?

Thanks!

Best answer by jesse

Hey @arisesac! I checked with our team and it looks like we have an open feature request for supporting special characters. No ETA for if/when you can expect to see this added, but we’ll followup on this thread as soon as we have any updates to share! I have also added your vote for this, which means you’ll receive an email once it’s added. 🙂

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 21, 2022

Hi @arisesac 

Good question.

Have you reviewed this help article from Clickatell?

https://www.clickatell.com/help-center/general/do-you-support-unicode/

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    A
    • arisesacBeginner
    • Author
    • Beginner
    • May 21, 2022

    Thanks for the fast reply Troy!

    I did actually read this article, but it made me assume that Clickatell would just automatically adjust whatever I throw at it, which is apparently not the case.

    I might need to contact Clickatell Support though. Do you think the issue is more likely to be on their side?

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • May 21, 2022

    @arisesac 

    Yes, Zapier is just a middle man letting your connect apps.

    Clickatell Support: https://www.clickatell.com/contact-support/

     

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    jesse
    Forum|alt.badge.img+9
    • jesseArchitect
    • Architect
    • Answer
    • May 27, 2022

    Hey @arisesac! I checked with our team and it looks like we have an open feature request for supporting special characters. No ETA for if/when you can expect to see this added, but we’ll followup on this thread as soon as we have any updates to share! I have also added your vote for this, which means you’ll receive an email once it’s added. 🙂

      A
      • arisesacBeginner
      • Author
      • Beginner
      • May 27, 2022

      Hi Jesse!

      Thanks for taking the time and looking into this, appreciate it.

      Great to know you guys are working on it!

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