Hello Zapier Billing Team,
I am writing to formally request a refund for the charges that have continued to be deducted from my account after I canceled my subscription earlier this year.
The account associated with this issue is:
XXXXXXXXXXXXX@gmail.com
After speaking with support in January 2026, I determined that Zapier was not a good fit for my needs. I canceled the service during the second week of February 2026 and have not used the account since that time.
Despite canceling, I have continued to be charged $29.99 per month. The charges include:
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March 3, 2026
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April 3, 2026
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May 3, 2026
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June 3, 2026
I recently attempted to resolve this issue myself by logging into the account to ensure everything was canceled properly. However, I was caught in a circular process where the system instructed me to downgrade to a free plan before cancellation could be completed, while simultaneously preventing me from doing so until an alleged outstanding balance was paid.
This makes no sense. There should be no outstanding balance because the subscription was canceled months ago, and there has been no account usage since February.
What is particularly frustrating is that I have already attempted to follow the steps provided. Every time I seek assistance, I receive responses from representatives who state they cannot help, yet no one directs me to a department or individual who can actually resolve the issue. At this point, it feels like customers are intentionally being routed through an endless loop rather than being provided meaningful support.
After researching this issue online, I found numerous complaints from customers describing nearly identical experiences involving continued billing after cancellation and difficulty obtaining refunds. That pattern is extremely concerning.
I am requesting the following:
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Immediate cancellation of any active paid subscription associated with my account.
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A full refund of all charges collected after my February 2026 cancellation.
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Written confirmation that no future charges will occur.
I have made multiple good-faith attempts to resolve this matter directly. If this issue cannot be resolved promptly, I will have no choice but to explore additional options, including filing formal consumer complaints and publicly sharing my experience. As someone with a social media audience of over 8 million followers, I take consumer advocacy seriously and would prefer to resolve this professionally rather than escalate it further.
I expect a response from someone who has the authority to review the account history and issue the appropriate refund.
Thank you,
Antonio RXXXX
XXXXXXXXXXXXX@gmail.com
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
