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Question

Change email but cant access old one

McArthur

I need to change me email as I do not have access to the old one but of course Zapier need to check who I am by sending an email . 

How can I overcome this issue please 

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    3 replies

    Troy Tessalone
    Forum|alt.badge.img+14

    Hi @McArthur 

    Good question.

    You’ll need to contact Zapier Support to help with Zapier account issues: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
    McArthur
    1 person likes this
    • McArthur
      McArthur
    McArthur
    • McArthur
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    • 1 reply
    • March 7, 2023

    Hi Troy 

    Thank you for your reply , I have done thia but feel like they will reply via email ?? So I’m in a hole 

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • 7937 replies
    • March 8, 2023

    Hi @McArthur! 👋

    You would need to have access to the email address associated with your Zapier account in order to complete the process of changing your account's email. Likewise, for security reasons our Support team would only be able to respond to the email associated with your Zapier account. 

    Are you able to contact your email administrator to regain access? If the mailbox for the email address has since deleted perhaps they can remake it or set up email forwarding from your old email address to another email address that you own? 

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