I am currently trying to hook up Facebook with Salesforce.
If a person clicks on an add or ends up purchasing a product (linked from Facebook), I’d like to capture that in Salesforce. But it looks like the only option I have is for a FB post or lead. I’ve had the lead zap running for a week with no results.
I’d like to capture customer information using a zap but it does not look like it is possible. Am I missing something or are leads really the only thing that can be zapped?
Best answer by adamsmartschanView original
You’d need to trigger the Salesforce record creation from the system where the order is being made, not Facebook. Say your workflow is:
You’d need to zap data from Shopify → Salesforce, not Facebook → Salesforce.
Facebook lead gen forms can certainly create a record in Salesforce using Zapier, but a link wouldn’t be able to.