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Question

Can Zapier get customer information from Amazon store?

  • 7 January 2021
  • 4 replies
  • 192 views
E

Hello, I want to know if Zapier can gather our Amazon store customer information and integrations with Hubspot. Which means can Zapier have our customer information or not? We want to make them all together in HubSpot CRM for marketing, so we need to know if Zapier can get their information, thank you so much.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Ennes
Userlevel 5
Badge +5

Hey @Elsa,

there is an integration with Amazon available here. You can use this as a trigger any time when a new order is received. This you can then set up with Hubspot or any other integration.

Here you can see the setup with Hubspot.

Let me know if this helps you.

E

Hey @Elsa,

there is an integration with Amazon available here. You can use this as a trigger any time when a new order is received. This you can then set up with Hubspot or any other integration.

Here you can see the setup with Hubspot.

Let me know if this helps you.

Will I have the customer information in Google Sheets?

nicksimard
Rank
Userlevel 7
Badge +11

 Hi @Elsa!

Below you can toggle the Show Content link and see a representative sample of data (I removed the actual values) from the New Order trigger of Amazon Seller Central. In your real-world usage, you may see more than this or even less. The only way to see for sure whether you’ll get what you need is to test it out in a Zap :)

{
  "AmazonOrderId": "114-0251368-2259476",
  "BuyerEmail": "8hh31v74hhk3vrv@marketplace.amazon.com",
  "DefaultShipFromLocationAddress": {
    "AddressLine1": "1500 N 7th Ave",
    "City": "Bozerman",
    "CountryCode": "US",
    "Name": "Maryna Shults",
    "Phone": "+1 415-419-8616 ext. 40005",
    "PostalCode": "59715",
    "StateOrRegion": "MT",
    "isAddressSharingConfidential": "false"
  },
  "EarliestDeliveryDate": "2021-01-12T08:00:00Z",
  "EarliestShipDate": "2021-01-08T08:00:00Z",
  "FulfillmentChannel": "MFN",
  "IsBusinessOrder": "false",
  "IsGlobalExpressEnabled": "false",
  "IsISPU": "false",
  "IsPremiumOrder": "false",
  "IsPrime": "false",
  "IsReplacementOrder": "false",
  "IsSoldByAB": "false",
  "LastUpdateDate": "2021-01-07T23:27:37.770Z",
  "LatestDeliveryDate": "2021-01-15T07:59:59Z",
  "LatestShipDate": "2021-01-12T07:59:59Z",
  "MarketplaceId": "ATVPDKIKX0DER",
  "NumberOfItemsShipped": "0",
  "NumberOfItemsUnshipped": "1",
  "OrderItems": [
    {
      "OrderItem": {
        "ASIN": "B00BQZZSUA",
        "ConditionId": "New",
        "ConditionSubtypeId": "New",
        "IsGift": "false",
        "IsTransparency": "false",
        "ItemPrice": {
          "Amount": "71.93",
          "CurrencyCode": "USD"
        },
        "ItemTax": {
          "Amount": "0.00",
          "CurrencyCode": "USD"
        },
        "OrderItemId": "13848476466122",
        "ProductInfo": {
          "NumberOfItems": "1"
        },
        "PromotionDiscount": {
          "Amount": "0.00",
          "CurrencyCode": "USD"
        },
        "PromotionDiscountTax": {
          "Amount": "0.00",
          "CurrencyCode": "USD"
        },
        "QuantityOrdered": "1",
        "QuantityShipped": "0",
        "SellerSKU": "7P-70PS-Z2AK",
        "Title": "White Manual Pull Down Projection Screen 100\" Diagonal 16:9 Wide View Wall Ceiling Mount Steel Case for Home Movie Theater Office Video Presentation Projector"
      }
    }
  ],
  "OrderStatus": "Unshipped",
  "OrderTotal": {
    "Amount": "71.93",
    "CurrencyCode": "USD"
  },
  "OrderType": "StandardOrder",
  "PaymentMethod": "Other",
  "PaymentMethodDetails": {
    "PaymentMethodDetail": "Standard"
  },
  "PurchaseDate": "2021-01-07T23:02:01.638Z",
  "SalesChannel": "Amazon.com",
  "ShipServiceLevel": "Std US D2D Dom",
  "ShipmentServiceLevelCategory": "Standard",
  "ShippedByAmazonTFM": "false",
  "ShippingAddress": {
    "City": "HUGOTON",
    "CountryCode": "US",
    "PostalCode": "67951-3063",
    "StateOrRegion": "KS",
    "isAddressSharingConfidential": "false"
  },
  "id": "114-0251368-2259476"
}


As for Google Sheets, you can definitely use one the available actions in order to store data there:

 

Y

Hi @Elsa, while Zapier can pass some of the Amazon order information, due to privacy restrictions from Amazon, a lot of the personal data like email, address and phone number are NOT available and come through as blanks.  Here’s the info: https://zapier.com/help/doc/common-problems-amazon-seller-central-zapier#customer-information-isnt-available-within-the-zap-editor You’ll find it towards the bottom of the page.  We’ve found that zapier can get the amazon order at least partly entered in our own CRM, but then still requires a user to manually go to amazon to enter in the critical details we need for shipping the product to the customer.  Technically, we’re subject to Amazon’s data privacy restrictions, so I think there’s further rules on deleting that customer’s data following a certain amount of time, and I don’t believe we are allowed to market to them, but I’d check your agreement.  Good luck!

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