Hey all
Building a customer-facing Zapier Chatbot embedded on a Shopify storefront. Embed is working. Now wiring up the brains and want to sanity-check the architecture before going deep.
What I want is a dictated, step-by-step flow not an open-ended LLM that decides what to do each turn. What I have in mind:
- Step 1 Customer opens the chat > Bot greets
- Step 2 Wait for reply. Based on Answer, ask a specific follow up
- Step 3 Wait for reply. Ask more intake question
- Step 4 Wait for reply. tool calling or db lookup
- Step 5 Response with recommendations or products
Heres my questions:
Is this scripted step flow even the right thing to build in Zapier chatbot?
Is tool calling possible in a chatbot?
Is it possible to response with a product card in Zapier chatbot?
Is Zapier workflow or agent a better choice for this ? If so how do I embed it as a chatbot on shopfiy?
Thanks in advance happy ot share back what works once we ship.