I can’t find anything about whether or not our FB leads can REPLY to the automatic SMS text that is being triggered?
I’ve seen several automatic SMS’s go out tonight but no replies, and they all come in on the same thread.
If they CAN reply directly to the text, what does it look like? How would I know which lead I’m communicating with?
If they CAN NOT reply, what app or automation can I use to enable back and forth texting?
Thank you!
What SMS app are you using in your Zap?
The built-in Zap “ Send SMS “
SMS by Zapier only supports 1-ways notifications.
Article: https://zapier.com/apps/sms/help
If you’re trying to do 2-way messaging, then checkout these apps that integrate with Zapier: https://zapier.com/apps/categories/phone
Darn. Ok - thanks. That was helpful to know!
The 1-way SMS message DOES go to the new lead though right? Not just to me?
The SMS will just go to you, not to the lead.
The SMS only go to the phone number that was verified when setting up the SMS by Zapier step, which was your phone number.
If you use another SMS app you can send SMS to the lead if you’re collecting their phone number.
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