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Hello,
We started a refund process for 3 months of unused plan, because we dowgraded it to a free plan but it didn’t work and still charged us. We started the procedure of refund in billing section in our account but we didn’t receive anything. I read we have to contact the support to get the refund back. Help please. 

Hi there @TFeghali,

Welcome to the Community! 🎉

For your billing concerns it’s best to contact our billing department. You can reach them here:

https://zapier.com/app/get-help

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(view larger)

Hopefully, this helps.

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