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Best answer

Can I connect Instagram message request to 17 Hats CRM?

  • February 7, 2024
  • 4 replies
  • 44 views
J

Hi, is it possible to zap Instagram message requests to a CRM (17 Hats)?

Best answer by ken.a

Hi there @Jo Collins Photos,

Unfortunately, the Instagram for Business app doesn’t support the “New Direct Message” trigger at the moment. However, we do have an existing feature request for this exact functionality.

I have added your vote as another interested member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • February 8, 2024

Hi @Jo Collins Photos 

Check out the available Instagram Zap app triggers/actions:

IG: https://zapier.com/apps/instagram/integrations#triggers-and-actions

IG for Biz: https://zapier.com/apps/instagram-for-business/integrations#triggers-and-actions

 

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
J

Thank you so much!

J

It doesn’t look like it’s possible to Zap from a DM only from a post or comment.

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • Answer
  • February 9, 2024

Hi there @Jo Collins Photos,

Unfortunately, the Instagram for Business app doesn’t support the “New Direct Message” trigger at the moment. However, we do have an existing feature request for this exact functionality.

I have added your vote as another interested member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!

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