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Can I connect Instagram message request to 17 Hats CRM?

  • 8 February 2024
  • 4 replies

Hi, is it possible to zap Instagram message requests to a CRM (17 Hats)?


Best answer by ken.a 9 February 2024, 10:55

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4 replies

Userlevel 7
Badge +14

Hi @Jo Collins Photos 

Check out the available Instagram Zap app triggers/actions:


IG for Biz:



Thank you so much!

It doesn’t look like it’s possible to Zap from a DM only from a post or comment.

Userlevel 7
Badge +6

Hi there @Jo Collins Photos,

Unfortunately, the Instagram for Business app doesn’t support the “New Direct Message” trigger at the moment. However, we do have an existing feature request for this exact functionality.

I have added your vote as another interested member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!