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  • Can ChatGPT reference our company's knowledge base in Zapier for answering customer questions?
Question

Can ChatGPT reference our company's knowledge base in Zapier for answering customer questions?

  • 21 June 2023
  • 2 replies
  • 175 views
atom1022

I’d like to use ChatGPT in a Zap where the Zap reads my emails and then uses ChatGPT to answer customer questions and concerns. However, I’d like ChatGPT to reference our company’s vast knowledge base to answer the questions. Any ideas on how I can do this? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

HI @atom1022 

Good question.

The AI by Zapier app might be the closest (albeit limited) solution available at this point.

But I expect progress and solutions to be made around your type of use case.

 

For example, with Zapier Interfaces, there is a Chatbot component, which has Data Sources coming soon.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
GetUWired
Userlevel 7
Badge +12

Hey @atom1022!

If you have a templated email with the information you want to ask, you can potentially use the Zapier email parser to send the info to ChatGPT.  

There is an integration that would allow you to then send a prompt to ChatGPT.  

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