About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

CallTrackingMetrics data not populating within Smarsheet

  • 13 April 2020
  • 3 replies
  • 56 views
R
Userlevel 1

Hello,

I configured CallTrackingMetrics within Zapier and I’m able successfully test its connection. I can see all my field data being pulled into the test panel and I was able to also (one time only) pass my data as intended to Smartsheet. However, the data will not pass to Smartsheet despite new records showing within the Zapier configuration panel.

I have a Facebook leads Zap configured and it’s passing data to Smartsheet without issue.

Any ideas as to what is happening here?

icon

Best answer by nicksimard 15 April 2020, 00:07

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

nicksimard
Userlevel 7
Badge +11

Hi Tim,

This will likely be something that our Support team will have to dig into, but I do have some questions before going that route:

  1. When you check the Data Out tab of CallTrackingMetrics in your task history, do you see the data that you need? In other words, might it be the case that the fields you mapped are not the same ones that contain the data when the Zap is running live?
  2. If you don’t see the data there at all, can you check those same calls in CallTrackingMetrics directly to confirm whether it’s being shown there?

If you could confirm those things, that would be great. Thanks!

R
Userlevel 1

Thanks a lot for the reply. I was able to get everything to work as intended. Have a great day.

Danvers
Userlevel 7
Badge +12

Hi @redraceradvertising If you're able to share how you got things working that would be super helpful in case another member runs into a similar issue, thanks!

Terms & Conditions