Best answer

CallRail Duration Filter

  • 21 January 2023
  • 1 reply

I want to only zap over completed CallRail calls with a duration longer than 20 seconds (to not pass over hangups or people not leaving messages). The duration inserts numbers such as:

  • 50
  • but also 1m 44s

I know that there are different CallRail fields for both Duration and Formatted Duration. Right now I just have it adding the Formatted version to the notes coming over. If I also include the straight-up duration, will it tack on the “m”? Because then I don’t think I could use a filter that is “over 20”...unless it comes over in total seconds. Help?


Best answer by Troy Tessalone 21 January 2023, 18:46

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Userlevel 7
Badge +14

Hi @Chad Diller 

Good question.

Why don’t you use the Duration in the Filter conditions since that will always be in seconds. (and set the condition to be Duration greater than 20)

Then you can map Formatted Duration to the following action step.