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Question

Billing issues

  • February 13, 2023
  • 5 replies
  • 37 views
C

Any expert near here? We got charged because I changed the monthly to yearly by mistake. Can I have a credit for this or have a refund and an evidence? Thanks!

 

I will appreciate an urgent help!

 

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    5 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • February 13, 2023

    Hi @Carola1 

    Good question.

    You’ll need to open a ticket with Zapier Support for billing issues: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    C
    • Carola1Beginner
    • Author
    • Beginner
    • February 13, 2023

    Hello @Troy Tessalone 

    The problem is that they don't answer frequently and I need an urgent help. Is there a more near expert that you can contact me please?

    C
    • Carola1Beginner
    • Author
    • Beginner
    • February 13, 2023

    @Troy Tessalone  and I just made some of those tickets today.

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • February 13, 2023

    @Carola1 

    Billing issues need to be handled by Zapier Support.

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    C
    • Carola1Beginner
    • Author
    • Beginner
    • February 13, 2023

    Ok, thanks!

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