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Question

Billing issues

  • Feb 13, 2023 6:15 PM UTC
  • 5 replies
  • 88 views

Any expert near here? We got charged because I changed the monthly to yearly by mistake. Can I have a credit for this or have a refund and an evidence? Thanks!

 

I will appreciate an urgent help!

 

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5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Feb 13, 2023 6:22 PM UTC

Hi @Carola1 

Good question.

You’ll need to open a ticket with Zapier Support for billing issues: https://zapier.com/app/get-help


  • Author
  • Beginner
  • Feb 13, 2023 6:24 PM UTC

Hello @Troy Tessalone 

The problem is that they don't answer frequently and I need an urgent help. Is there a more near expert that you can contact me please?


  • Author
  • Beginner
  • Feb 13, 2023 6:25 PM UTC

@Troy Tessalone  and I just made some of those tickets today.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Feb 13, 2023 6:30 PM UTC

@Carola1 

Billing issues need to be handled by Zapier Support.


  • Author
  • Beginner
  • Feb 13, 2023 6:31 PM UTC

Ok, thanks!