Question

Authentication failed when connecting Octoparse with Zapier

  • 7 October 2021
  • 5 replies
  • 73 views

I'm unable to connect Octoparse with Zapier.

 

I have an Octoparse standard plan and when I try to allow Zapier to access my Octoparse account I get the following error :

 

“We hit an error adding your new account” - Authentication failed: The app returned “Unauthorized”.

 

I don't get any permission popup. Any help would be appreciated.

 


This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Userlevel 5
Badge +6

Hey @eMoOak , Can you check if you have admin level permissions? Or check you reconnect Octoparse account and test again?

I don’t see any Admin settings neither in Octoparse nor Zapier. Do you mean admin level on my computer?

Userlevel 7
Badge +14

Hi @eMoOak 

Try authenticating the app in a new/different private browser.

Hi @Troy Tessalone 

Tried on different browsers on PC/Mac and also in private session and always the same result :

“We hit an error adding your new account” - Authentication failed: The app returned “Unauthorized”.

Userlevel 7
Badge +14

@eMoOak 

Probably best to open a ticket with Zapier Support: https://zapier.com/app/get-help