Question

Authentication failed when connecting Octoparse with Zapier

I'm unable to connect Octoparse with Zapier.

I have an Octoparse standard plan and when I try to allow Zapier to access my Octoparse account I get the following error :

“We hit an error adding your new account” - Authentication failed: The app returned “Unauthorized”.

I don't get any permission popup. Any help would be appreciated.

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+7

Hey @eMoOak , Can you check if you have admin level permissions? Or check you reconnect Octoparse account and test again?

I don’t see any Admin settings neither in Octoparse nor Zapier. Do you mean admin level on my computer?

+14

Hi @eMoOak

Try authenticating the app in a new/different private browser.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor

Hi @Troy Tessalone

Tried on different browsers on PC/Mac and also in private session and always the same result :

“We hit an error adding your new account” - Authentication failed: The app returned “Unauthorized”.

+14

@eMoOak

Probably best to open a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor

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