I received this error and changed my tax settings to ‘zero rated’ which cleared it up.
The zap was successful.
Since then, I have added some new sales tax amounts in Quickbooks Online, and the error has returned.
I have no idea how to proceed with my zap now.
Please help.
One possible cause for this particular Business Validation Error is a space in the Customer field. Could you take a look to see if that is the culprit? If so, removing the space should do the trick!
Sorry that’s not it. Customer field is just an ID taken from QBO. Also, I removed it and tried without success.
My process was working perfectly fine until I added additional sales tax by province, which has not prompted this error. I am trying to create a sales receipt fwiw.
Where can I find help other than the support forums?
Hi
There are quite a lot of reasons that particular error message could pop up. You can contact our Support team here and they can dig in a bit more, checking our detailed logs, and hopefully that can give them some clues as to the culprit.
We’re running into the same issue generating an invoice with QBO, just to reinforce
We’ve sent a message to the support team, I encourage you to do the same
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