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Question

We hit an error adding your new account


Hi,

I am trying to connect to our api using - API key authentication option.

Api is reachable from outside.

Yesterday login was working ok.

Today no matter what I keep on getting this message (see attachment)

Checked on the online incident tracker Zapier but nothing showing.

Thank you

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4 replies

ikbelkirasan
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  • Zapier Expert
  • 555 replies
  • July 1, 2020

@dimanche - Did you try looking for the error details in the Monitoring section in your app dashboard?


  • Author
  • Beginner
  • 3 replies
  • July 1, 2020

Hi,

Yes checked there but it did not provide much information.

 


ikbelkirasan
Forum|alt.badge.img+12
  • Zapier Expert
  • 555 replies
  • July 1, 2020

@dimanche - Looks like a timeout issue. Would you mind posting the code that led to this error?


  • Author
  • Beginner
  • 3 replies
  • July 1, 2020

Hi,

Here the code from the authentication;

const options = {
  url: 'https://auth.sender.net/api/login',
  method: 'POST',
  headers: {
    'Accept': 'application/json',
    'Content-Type': 'application/json'
  },
  params: {
    'password': bundle.authData.password,
    'email': bundle.authData.email
  },
  body: {

  }
}

return z.request(options)
  .then((response) => {
    response.throwForStatus();
    const results = response.json;

    // You can do any parsing you need for results here before returning them

    return results;
  });

Error comes when authenticating the credentials it makes that timeout.

Despite credentials are working outside Zapier.

 

Thanks