While searching for a user in intercom everything seems to work while clicking through the Zap myself.
Data out while editing zap:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/89fbea19-560d-4ed0-9478-70d4a568b828.png)
As soon as i test it in a live environment, the user data is not available for the slack message in the next step.
Data out while live:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/b0a1d229-1e85-4c7e-a5f6-7598cd53d018.png)
Thats why the slack message is not working as expected:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/ccb8dee4-739b-4a45-8795-b9ab3e90b8c8.png)
A bit of help would be great! Thanks :-)