I’m deeply disappointed with how Zapier handled my recent billing issue.

On March 14, 2024, I was charged for the next billing period at 17:47 local time, despite my last task running at 16:23 — nearly an hour before the charge. I immediately disabled all Zaps around 18:00, as I no longer needed the service.

After contacting support, I was denied a refund, even though:

1. All tasks were completed before the charge.

2. I disabled all automations right after the charge.

3. Zapier has no clear, accessible refund policy on their website.

As a customer from Kazakhstan, I’m entitled to a refund under local Consumer Protection Law for services I paid for but didn’t use. Despite explaining this, I was told their policy is “firm” — even though that policy isn’t clearly stated anywhere I could find.

I’ve now initiated a chargeback through my bank and, sadly, will no longer use or recommend Zapier’s services. This isn’t how a company that values its customers should handle such situations.

Has anyone else experienced a similar issue with billing or refunds? I’d love to hear how you handled it — and whether Zapier reconsidered after public discussion.