Hi everyone,
I’m exploring ways to improve our support workflow and reduce response times. We’re particularly interested in solutions that can handle routine inquiries, ticket routing, and follow-ups efficiently.
I’ve been reading a lot about AI-driven chatbots, CRM integrations, and automated messaging platforms, but the options seem overwhelming.
Could anyone share their experience with reliable systems or software? Specifically, I’m curious about the best tools for customer service automation that balance ease of use, affordability, and scalability.
Any insights, pros/cons, or real-world examples would be incredibly helpful.
