Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hello,

 

I have an issue with an integration I’ve created recently.

I first used a public client to authenticate/authorise and it worked without any issues.

I have changed that to a confidential client, and now I’m having issues with the access token.

 

I used Zapier CLI to create this, and after I successfully connect the account, after 3-4 seconds I get this message: “This account is expired.Please reconnect it here.”

Everything else seems to be fine, the client_id and client_secret should be ok, since I don’t get any errors when authenticating, but the token expires way too soon and I don’t understand why.

If I’m reproducing the actual flow to get the token using the same client, on Postman for example, I get a lifespan that has nothing to do with 3-4 seconds, so the configurations on my auth server can’t be the problem.


Thank you in advance!

Just realised I’ve posted in General Questions, can someone move it to Developer forum please? Thanks!

Hi @clarrow - Receiving This account is expired.Please reconnect it here message instantly means that there’s something wrong with your OAuth2 test function. Try to check the Monitoring section to find out what’s going wrong.

What is the App you are trying to OAuth to?

I run into this when the OAuth requires some additional parameters to provide the refresh_token.  Things  like offline, or consent, etc.  I have also run across instances where the client/secret must be included in the token/refresh as a Basic username:password in base 64.  

 

 

Thanks for the answer, indeed the test endpoint was failing due to server restrictions using this client for the test api endpoint.

Terms & Conditions