Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

The end goal is to use a start and end tag to put around content dynamically entered by a user in a form and extract that to a field in Zendesk. 

 

The data coming into Zendesk will look like this:

 

Employee Name: !employee_name_start!John Smith Testing!employee_name_end!

 

The tags are hidden via html 0 size font but are around the dynamically entered content from the user (John Smith Testing). I want to look for the start tag and grab all data between it and the end tag. I have also tried the code below: 

 

import re

m = re.search('!employee_name_start!(.+?)!employee_name_end!', Description) if m: found = m.group(1)

 

My goal is that it will go through the description field (as shown in pic) and look for a starting tag of !employee_name_start! And an ending tag of !employee_name_end! And return whatever is in the middle (.+?) which would be the employees name in this case. My actual description field contains this in it:

Hi @BiometricBrady 

Try using Formatter > Text > Split in your Zap: https://zapier.com/help/create/format/get-started-with-formatter

OR you can use a Code step to do this parsing: https://zapier.com/apps/code/help

Hi @BiometricBrady 

Assuming you will have multiple start & end tags with different names, this could be done dynamically through a javascript code block and using regex. 

This solution uses the tag name to define the output key. 
 

 

 

let regex = /(?<=_start!).*(?=_end!)/g; //this will match anything between _start! and _end!


//match the description against the regex expression
let regexMatches = inputData.description.match(regex);
let matches = {};

//loop through matches splitting at remaining ! to get the key and values
for (var i=0;i<regexMatches.length;i++) {
  var match_and_key = regexMatchesMi].split("!");

  var key = match_and_keya1];
  var match = match_and_keya0];
  matchesmkey] = match;
}
return matches


 

Hello,

 

Thank you so much! This worked for me and I am not building out all my flows to include the tags. Thanks again! 

 

Thanks,
Brady

Terms & Conditions