For whatever reason a customer entered his email address in the phone field when making a purchase recently, which caused Zapier to fail and throw the following error…
“Invalid phone number format for the passed phone number”
I have the customers phone number, is there any way I can edit this info and retry the zap?
Cheers
Hi
The new data would have to trigger the Zap trigger step again.
Might be better to handle this one-off exception manually.
Im not sure how to process it manually. I might just ignore it? *shrug
Process it manually by making the necessary data adjustments in the apps that would have been done by the Zap steps.
Err, but the data was sent by a customer when they made a purchase? The purchase was made via Thrivecart/Stripe.
We don’t have context about how your Zap steps are outlined or configured.
General idea is to use the from the Zap Run history details to then manually copy/paste/edit into the necessary apps as if you were doing this without automation.
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