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"There is an issue" in Errors panel after selecting account

  • 6 May 2020
  • 2 replies
  • 2390 views

Userlevel 1

I am the developer of an app. My users see this type of error in the Errors panel of the zap after choosing an account.

How can I debug the root cause of this issue? The “Monitoring” page of the platform UI does not show any errors, and it shows only a line chart with 2XX and “bundle” data points. Errors are returned from our API as 200s, which is unfortunately not easy to change. `zapier logs` shows only an unrelated issue from yesterday. 

Users are still able to proceed with their zaps normally despite the error. 

Thanks in advance,

Ian 

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Best answer by Ian Stewart 19 May 2020, 20:52

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2 replies

Userlevel 7
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Hi @Ian Stewart I’m really sorry for the delay in getting back to you on this one. It looks like this is best handled by the Support Team, so I’m going to escalate this to them. Someone will be in touch via email as soon as possible. 

Userlevel 1

Hi @Danvers, thanks for responding back. It looks like the issue has disappeared from our end, we are not able to reproduce it anymore.