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Question

Zoho Inventory Zap Fails to Turn On

  • 2 October 2023
  • 4 replies
  • 29 views

I'm trying to connect my Zoho Inventory acccount to Zapier. When I test the connection it works fine. It even sends a test. However, when I try to turn on the Zap I'm getting an error in Zapier that says "Cannot read properties of undefined (reading 'webhook_id')"

 

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Damon Holman 

Good question.

One thing to try…

Duplicate the Zap.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D
Userlevel 1

Thank you Troy. 

I’ve tried your suggestion, sadly enough I still got the same error. 

I also tried doing the same Zap on a different account, and I was facing the same error. 

I talked to Zoho Inventory’s support team and they said that everything was working properly on their end, and that I should talk to Zapier’s support about it.

It seems like it’s a bug on Zapier’s end. 

I appreciate the help given, and if you have any other suggestions please let me know! 

C

I’m facing this same exact problem right now. The test runs fine, but when enabling the zap I get an email stating the same error: 

Step 1 - New Salesorder in Zoho Inventory

Cannot read properties of undefined (reading 'webhook_id')

C

Nevermind - although API is available on the feee plan, webhooks are now. I’ll upgrade and try again to see if that works.

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