I have a zap that sends out a welcome email to the subscriber once they registered. However, lately I noticed that 6 of the same emails are being sent. Is this a bug? I double checked my zap and confirmed only 1 email should be sent out.
Do you have any similar experience and found a fix on this? thank you.
Best answer by rwuBest answer by rwu
Zappier support got back to me. It turns out my webhook returns an array therefore whatever comes after it firing multiple times based on the array. I cannot change that since it’s from my app so I found a temporary fix, which is to move everything after the webhook to before the webhook, that at least corrected this problem. I’m still trying to talk to my app dev team to see if there’s anything can be done to the way the webhook URL is setup and will report here if i get any update. Otherwsise, this issue is closed as i found a temporary fix to this. Thank you everyone.
I did. I used “something else” category and submitted my issue over 10 days ago no response yet. Also there is no confirmation or ticket number being generated using that method of submission.
Hi @rwu! I can see that you submitted a ticket to our support team a couple of weeks ago and again yesterday, it must be frustrating to not have seen a response.
I can see that your first ticket has been responded to. If you can’t see it in your inbox, please could you check your Spam folder? If you have a Gmail inbox it may have gone to your Promotions folders as some of our emails get redirected there. If you still can’t see it, try searching your emails for ‘zapier.com’ and that should surface it.
We do have an autoresponder, which lets you know that we’ve received your ticket, so if you don’t see that, that’s a good sign that for some reason our emails aren’t reaching your main inbox.
I would look over what data is being returned when the events fire multiple times. Is it all the same? From my experience with form triggers, it is sometimes necessary to implement a filter step immediately after the form. Especially when payments are involved. If your forms have a save for later option or anything similar it may trigger multiple times but with different statuses (I.e. submitted, Reviewed, paid, etc).
Look over the data returned in the triggered events carefully under your Zap history and see if there is a way to filter.
Zappier support got back to me. It turns out my webhook returns an array therefore whatever comes after it firing multiple times based on the array. I cannot change that since it’s from my app so I found a temporary fix, which is to move everything after the webhook to before the webhook, that at least corrected this problem. I’m still trying to talk to my app dev team to see if there’s anything can be done to the way the webhook URL is setup and will report here if i get any update. Otherwsise, this issue is closed as i found a temporary fix to this. Thank you everyone.