Question

ZAP: FB Leads to AC > Contacts dont run into AC

  • 17 February 2023
  • 2 replies
  • 31 views

I have a zap running, FB Lead Ads > ActiveCampaign. There is no warning in the zap. if i test the zap with an real email adresse everthing works fine - contact is running into Active Campagin.

 

But as the FB Lead Ad is running now- there are no contact running into Active Campaign. If check double all list and forms in AC.

Im wondering about one message in the zap history which says: result_message:

Could not add contact; missing email address

Where can be te problem that contact arent going into AC?

 


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2 replies

Userlevel 7
Badge +14

Hi @Anne-Marie 

Good question.

We’d need to see the DATA IN for this Zap step, which will help us understand why the email was missing.

The API you are using returns a response regardless of success or failure, which is why the Zap step resulted in a success, and that can be misleading.

Why are you using a Webhook instead of the ActiveCampaign Zap app integration?

 

 

Userlevel 6
Badge +8

Hi @Anne-Marie ,

It looks like you fixed the mapping on this Zap. Do you need any more help on it?