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Question

Webhook into Jobber

  • September 9, 2025
  • 3 replies
  • 34 views
S

I have a webhook from a form on my website. Zapier takes the webhook and uses it to look for clients in Jobber, create a new client if none found, and make a request with a note attached.

I’ve gotten it to work a few times, but it seems the connection between the first step in the zap (Catch Hook) and the second step (Create Client in Jobber) seems to get severed and I end up with completely wrong information getting sent to Jobber (it seems to fill it in with info from the first client ever created in my Jobber account). 
I’ve used the Copilot to try to help me but we keep going in circles.

Anyone able to help? 

Thanks!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34032 replies
  • September 9, 2025

Hi ​@Scout Gutter Solutions 

For us to have more info, post screenshots showing: 

  • how your Zap steps are outlined
  • how your Zap steps are configured in the CONFIGURE tab in EDIT mode with the field mappings visible
⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
Sparsh from Automation Jinn
Forum|alt.badge.img+6

Hey ​@Scout Gutter Solutions,

Are you mapping the value correctly that are dynamic instead of static values in Create Client in Jobber action because as you mentioned only the information from first client is getting created? See more about dynamic mapping here- https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields. If that’s not the problem, please share the screenshots of Data In and Data Out for us to have more context. Hope it helps!

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 9676 replies
  • September 17, 2025

Hey ​@Scout Gutter Solutions, just checking in - did mapping dynamic values for the client details as Sparsh suggested do the trick?

If not, can you send over some screenshots of the Zap’s setup like Troy mentioned, so we can take a closer look? Remember to use a tool like Zappy to remove any personal info like names, emails etc. before sharing as this is a public space.

Looking forward to hearing from you! 🙂

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