I created a Zap Stripe-Zapier-Flodesk with a trigger “new customer”. Trigger works if a new customer in Stripe created manually, but if the real order comes from a website (Squarespace) trigger doenst work and automation doesnt start. Im using secret key, not a test key. After dellting manually created customers, and tested a trigger received a message “We couldn’t find a customer”. Where could be problem?
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+14- Zapier Expert
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Hi
The Stripe New Customer Zap trigger event is Scheduled, and depending on your Zap plan it can take from 1-15 minutes for the Zap to trigger.
+14- Zapier Expert
- 30995 replies
Make sure to check these as well…
No Data - All Payments/Customers/etc. Missing
Usually this is because a "test" key is used to connect Zapier to Stripe and payments/customers/etc. are created on the "live" account (or vice versa). The solution is to make sure to use the correct key!
Stripe Test Mode
We use Stripe API keys for authentication, so you can connect a Stripe account by using your Stripe "test secret key".
If you do that, you can trigger your Zap from transactions in your Stripe account which were created in test mode. Stripe's test card numbers only work in their test mode:
https://stripe.com/docs/testing#cards
However, if you connect to Stripe using the test secret key, your Zap will not trigger on any Live transactions in your Stripe account. To do that, you'd need to reconnect, or connect a new Stripe account, using your "live secret key" instead.
API
To locate your API Key in your Stripe account, please follow these steps:
- Go to https://dashboard.stripe.com/apikeys
- Be sure it is a "secret" and "live" variant.
Note
If you use a restricted key:
- Its label may not be displayed properly on the Zap editor.
- Ensure that the key has the correct permissions for the action you want to do.
Thanks Troy, I read these articles before, customer orders created manually trigger an automation, but real orders (on screenshots) do not. What a difference?
+14- Zapier Expert
- 30995 replies
Check your Zap Runs for clues: https://zapier.com/app/history/
- Did the Zap trigger?
- Did the Zap trigger, but error on a step?
The Stripe New Customer Zap trigger event is Scheduled, and depending on your Zap plan it can take from 1-15 minutes for the Zap to trigger.
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+14- Zapier Expert
- 30995 replies
Might be best to open a ticket with Zapier Support for further assistance with troubleshooting: https://zapier.com/app/get-help
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