Retrieve Facebook leads - Missing fields

  • 14 September 2021
  • 2 replies

We are trying to retrieve some fields like “Platform” but it is not coming from the Facebook lead Object.

How can I debug the connection? 

I am the administrator of the facebook page.

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2 replies

Userlevel 7
Badge +14

Hi @CP_uy 

Make sure to check out the available help articles for FB Lead Ads:


My Test Step Sample Doesn't Have My Custom Form Fields

If your form has never been used, you'll just see one generic test lead with default fields (in NA English) in your Test Step sample. If you have custom fields you need to use, including those that are not NA English, you can submit a new test lead with this info:

  1. Visit the Lead Ads testing tool page
  2. Select the page and form (lead ad) used in this integration
  3. (Optional) Click on "Preview form" to fill out the form
  4. Click "Create lead"
  5. Return to the Zap editor and use the Test Step to get another sample

NOTE: If you've already used this tool to send a lead you'll have to delete that lead before you can submit another one.

Hello Troy, I am looking for a standard field like “platform”, does this still apply?