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Best answer

Failed to create a request in Webhooks by Zapier: {+1XXXXXXXXXX} is not a valid phone number.

  • 12 September 2023
  • 8 replies
  • 225 views
A

Hello!

I am currently trying to link a client’s RingCentral to Gorgias using Webhooks by Zapier. After troubleshooting some early issues, this one has me stumped:

Failed to create a request in Webhooks by Zapier
{+1XXXXXXXXXX} is not a valid phone number. (HTTP Status Code: 400)

At first I was trying to create a Zap for pulling in “Call Ended” tickets and ran into the issue with the sample numbers Zapier autofilled, so I switched to pulling in “New Voicemail”. I called and left a voicemail, updated data pulled in and now I still get the above error. Any insight would be greatly appreciated! Thank you!

For reference, here is the Gorgias article on how to create the Zaps.

 

 

icon

Best answer by Troy Tessalone 12 September 2023, 19:17

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

8 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Andres from IA 

Good question.

Can you show screenshots with how your Zap step is configured?

You may need to use this Zap action: Formatter > Numbers > Format Phone Number

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

Hi @Andres from IA 

Good question.

Can you show screenshots with how your Zap step is configured?

You may need to use this Zap action: Formatter > Numbers > Format Phone Number

Thanks for the reply Troy! 

I have a formatter step already but regardless of what I pick it comes out in the +1 format

 

I switched between all of the formatting options with the same result.

Troy Tessalone
Userlevel 7
Badge +14

@Andres from IA 

Can you show screenshots with the output from Step 2?

Can you show screenshots with how Step 3 is configured?

Make sure to map the output from Step 2 to Step 3.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

@Troy Tessalone Here’s Step 3:

 

 

I haven’t updated the formatting on “To Phone Number” yet since I haven’t found the right format with “From” yet.

Step 2 output



 

Troy Tessalone
Userlevel 7
Badge +14

@Andres from IA 

Try removing the { and } within the double quotes “”.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

@Troy Tessalone 

That led to this error

 

Troy Tessalone
Userlevel 7
Badge +14

@Andres from IA 

We would need to see updated screenshots with how your Zap Webhook step is configured.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

@Troy Tessalone after your recommendation on the { & } I went back to square 1 and we are live! Thank you!

 

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