Question

Captured URL missing characters


Utilising the Gravity forms webhook however it appears to be cutting short the URLs.

Lead form is simple strucutre capturing contact info as input by user and hidden field capturing URL with UTM data.

The URL is being shortened by an unspecified number of characters each time which is causing issues as this is cutting short GCLID data. Confirmed in Gravity Forms that full URL is being captured but not received in Zapier.

Is there are solution which will ensure that the complete URL will be transmitted?


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2 replies

Userlevel 7
Badge +8

Hi @Trenton,

 A screenshot containing the shortened URL would help investigate this issue a bit more.

At this point, I can advise you to try changing that Gravity form’s URL field from URL to plain text, and see the outcome. It should deliver the same information as it is entered.

See common problems with Gravity Form in Zapier: https://zapier.com/help/doc/common-problems-gravity-forms

Userlevel 7
Badge +10

Hey @Trenton, welcome to the Community!

Just checking in to see if you were able to get the full URL coming through by changing that hidden field to be a plain text field type? Let us know!