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Hi.  I’m attempting to use the “Find a User” function using Zendesk, but cannot seem to be able to search for users by ID.  I can find them by Email or Name, but for whatever reason, searching by ID always errors out. 

Does anyone have any ideas?

Queries that work

 email:mike@abc.com
 name:Mike Smith



Query that doesn’t

id:99999999999999


Even after finding the details of the user by querying via email, and then using that ID found in the query to run a new query results in a failure.  Pretty stumped

Hi @KMonkey 

To help us have full context, please post screenshots with how your Zap step is configured.

 

 

@KMonkey 

Can you post the link that is shown under the Query field description?

 

https://support.zendesk.com/hc/en-us/articles/4408886879258#topic_rvz_afv_uc

@KMonkey 

When referencing the article, I don’t see a matching syntax to:

id:99999999999999

 

Perhaps try with just the ID w/o the “id:”

 

Or you can try creating a custom action with the help of AI.

 

I figured it out.

It should be 
user:99999999999999

 

 

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