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Question

403 Error - Facebook -> ActiveCampaign

  • 21 August 2023
  • 6 replies
  • 143 views
Katker

Hi there,

we've had a 403 problem since last Wednesday.

The ZAP has been working great since May and without us changing anything, we've had this problem since Wednesday.

According to reqbin it is an API problem. We have linked Facebook Lead Ads with Active Campaign in this ZAP. The Active Campaign API works (status 200), but when we test the API prepared for Zapier, we get the error message.

This is very strange because it was working and we did not change anything in the settings of the ZAP.

We have also completely redone the ZAP once, but with the same results. The API does not work.

Who can help?

Thank you very much
Katrin 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

jayeshkumarbhatia
Userlevel 6
Badge +6

Hi @Katker ,

 

Can you please share a screenshot of the error?

Katker

 

jayeshkumarbhatia
Userlevel 6
Badge +6

Hi @Katker , The API Key that you have used in making custom Webhook call, by any chance did you delete that API Key on ActiveCampaign? Can you please check? Alternativaly, can you create a new API Key on AC and use this API key on Webhook Action?

Katker

Hi jayeshkumarbhatia 

We have also integrated the Active Campaign API on our website. I just signed up via a registration form on our website and it works perfectly. The contact has been transferred to Active Campaign.

So the API and the API key work. 

We are not so keen to generate a new one. :-(

There is something wrong with this API adapted for Zapier. What could it be? 

Thank you and regards

jayeshkumarbhatia
Userlevel 6
Badge +6

Hi @Katker ,

Can you share a screenshot of did you configure Webhook action? 

Katker

I think the problem could be solved. The API key is now at the bottom of the header - and it looks like it works now. Many thanks – Katrin 

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