I’ve searched around the community as well as the internet and cannot find what redirect_uri Zapier wants from ServiceNow. I’m attempting to use the default https://<instance>.service-now.com/oauth_redirect.do, but Zapier says this URI is invalid. To be clear, this redirect works fine with multiple other integrations.
I could use the username and password to bypass this, but the entire point of this is to test an integration for my company and if I can’t get OAuth working, that’s a deal-breaker and my PoC spike will be over before it started.
Any help is appreciated. Thanks!
Best answer by plakin
All,
It looks like this was user error. I don’t know why it didn’t show up in my initial popup that I posted. Maybe I accidentally scrolled down and the box was too small for me to notice it. This was my initial screenshot I shared
However, it’s plainly visible above the Subdomain field on this popup I opened from the New Zap screen:
Thanks for the assistance and I hope this helps anyone else that may have overlooked it. I would use the direct link from the page in case it changes (it also has the logo url), but this is what it is as of right now:
No leading or ending spaces on any of the data, I like to paste to notepad first and copy from there to avoid parsing or formatting issues. I guess I’ll open a ticket tomorrow morning.
I appreciate the response, but I’m not sure the linked post relates to my current situation. I’m currently logged in as a full admin account, which includes all the other roles they’re discussing.
My expectation from prior integrations is that once I setup the connection I’ll be asked a deny/allow question by ServiceNow to correlate my logged-in account with the OAuth connection (example image below). This creates a symbolic link between the OAuth entry and the account for its roles, and you can change what account is associated anytime afterward. I cannot get to that point.
Zapier is telling me the redirect URI is wrong, and I’ve been using the default redirect provided by ServiceNow, so I’m attempting to find what value it wants.
It looks like this was user error. I don’t know why it didn’t show up in my initial popup that I posted. Maybe I accidentally scrolled down and the box was too small for me to notice it. This was my initial screenshot I shared
However, it’s plainly visible above the Subdomain field on this popup I opened from the New Zap screen:
Thanks for the assistance and I hope this helps anyone else that may have overlooked it. I would use the direct link from the page in case it changes (it also has the logo url), but this is what it is as of right now:
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