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Question

Instagram for Business error: Could not upload media file. Unsupported post request.

  • May 26, 2025
  • 2 replies
  • 31 views
R

I have tried everything.  It is a business account.  It is connected to a facebook page that I have connected to zapier.  However, it never lists when I select my facebook user, and if I add the ID manually, it says this:
 

Failed to create a media in Instagram for Business

Could not upload media file. Unsupported post request. Object with ID '74617211898' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • May 27, 2025

Hi ​@robgilliard,

 

Welcome to the Community.

If you're having trouble connecting your Instagram for Business account to Zapier, check permissions in Facebook Business Manager and ensure admin access to both accounts. Confirm that your Instagram account is a business account, as personal accounts won't work. Try reconnecting the accounts to refresh the connection and verify that the necessary Graph API permissions are granted. Also, ensure that another Business Manager account doesn't own your Facebook page, check that your Instagram is properly linked in Facebook settings, and make sure you're using the latest version of the Zapier app integration. These steps help resolve the issue efficiently.

If you've tried all these steps and are still encountering issues, please provide any additional error messages or details you may have. You can also reach out to Zapier Support for further assistance. They'll be able to look into your specific account setup and help resolve the issue.

R
  • robgilliardBeginner
  • Author
  • Beginner
  • June 5, 2025

I got it, finally.  My problem was I was given the wrong profile ID.  Through much digging, I was able to find the ID zapier was looking for.  Thank you.

RWG

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