Hello,
The Intercom action “Remove tag from contact “ doesn’t have an option to search by tag name, it only works by ID. Intercom’s API doesn’t have a direct way to retrieve a tag’s ID by name either, you have to get a list of all the tag IDs and find it via code.
This adds a little bit of overhead to the process.
The action “Add tag to contact” does have a “search by name” option. Is it possible that we could get a similar option for the “Remove tag from contact” action?
Thanks!
Hi
Thanks for reaching out about this! You’re right — the Intercom API currently only allows removing a tag from a contact using the tag ID, not the tag name. Since Zapier’s “Remove tag from contact” action is built directly on Intercom’s API, we can’t modify that behavior on our side.
To enable “remove by name” functionality, Intercom would need to update their API to support it. I’d recommend submitting a feature request directly to the Intercom team — they’re best positioned to add that capability.
If Intercom does make that change in the future, we’d be able to update the Zapier action to include it.
I hope that clarifies things.
Best,
Laura
Zapier Support
Hi
Thanks for your quick reply. I will try to submit the proposal to Intercom.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.